Returns & Exchanges

At 7Artisans, we stand by the quality of our lenses and optical equipment; if you are not completely satisfied, you may return your items within 30 days of delivery for a full refund or exchange. All returned products must be in their original packaging and in like-new condition to ensure a smooth processing experience.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number and the appropriate shipping address.

• 2.
  Secure Packaging

  Carefully pack the lens or accessory in its original box, including all caps, hoods, and documentation, then place it inside a secure shipping carton with protective padding.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our designated inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the optical and physical condition of the item, your refund will be processed back to your original payment method within 5-7 business days.